1. Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information: Name, email address, phone number, billing and shipping address, payment details (processed securely).
2. Account Information: Login credentials, purchase history, and preferences.
3. Technical Data: IP address, browser type, device information, and cookies.
4. Communication Data: Customer service inquiries, chat logs, and survey responses.

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver orders.
• To communicate updates regarding your order or inquiries.
• To personalize your shopping experience.
• To improve our website, services, and marketing.
• To comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the operation of our website.
• Performance Cookies: Help us analyze website usage and improve functionality.
• Marketing Cookies: Used for personalized advertising and offers.

You can manage or disable cookies in your browser settings.

4. Sharing Your Information

We respect your privacy and only share your data when necessary:

• With third-party service providers (e.g., payment processors, delivery partners) to complete your orders.
• For legal compliance, fraud prevention, or to protect our rights.
• With your consent for marketing or collaborations.

5. Data Security

We implement robust security measures to protect your personal information. However, no online data transmission or storage can be guaranteed to be 100% secure. Please safeguard your account credentials and notify us immediately of any suspicious activity.

6. Your Rights

You have the following rights regarding your personal data:

• Access, update, or delete your information.
• Opt-out of marketing communications.
• Request a copy of your data or transfer it to another service provider.

To exercise these rights, please contact us at support@iuora.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will delete it immediately.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We recommend reviewing this policy regularly.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us:
Email: support@iuora.com
Phone: +88 01782265458
Address: House no. 23 Road no. 7 Padma residential area, Vodra, Rajshahi, Rajshahi, Bangladesh